Shopping our Black Friday Sale? These terms apply to participating purchases made through reveriethelabel.com during the sale period advertised on our website. Your rights under Australian Consumer Law are not affected.

During Black Friday and other peak sale periods, please allow 3–10 business days for your order to be processed and dispatched. Delivery times are additional and will vary depending on your location and the carrier.

Participating products, discounts and the sale period are as advertised on our website. Gift cards are excluded from discounts.

Offers cannot be combined with other promotions or discount codes unless expressly stated. If an offer requires a code, enter it at checkout; codes cannot be applied retrospectively.

Your return category is based on the discount applying to each item when purchased.

• 20% to 40% inclusive: return within 30 days of delivery for store credit issued as a gift voucher, or an exchange.
• 50% or more: final sale. No change-of-mind return, exchange or store credit.

Items discounted by 20% to 40% are not eligible for a change-of-mind cash refund or refund of the returned item to the original payment method. For these eligible Black Friday items, these terms override any conflicting exclusion in our normal Returns Policy, including an exclusion based on the item being in the Sale collection.

The 30-day return period runs from delivery and applies to Australian and international orders. For a change-of-mind return:

• Items must be unworn, unwashed and in their original condition, with tags attached.
• Include proof of purchase and the original packaging where possible.

These conditions and the final-sale restriction apply only to change-of-mind returns, not to products that are faulty or otherwise fail to meet a consumer guarantee.

Step 1 Request Your Return

Start your return through our online returns portal.

Step 2 Send Your Approved Return

Wait for approval, then follow the return instructions. Send approved returns to Reverie The Label, 3/10 Valente Close, Chermside QLD 4032, Australia. Include your order number and contact details in the parcel.

Step 3 Return Processing

We will inspect your return, process the approved outcome and notify you by email.

You are responsible for return postage for change-of-mind returns and exchanges, whether your order is Australian or international. Original shipping charges are not refunded for change-of-mind returns.

You may exchange for another size or style, subject to stock availability. Any price difference is handled through our normal exchange process. If your preferred item is unavailable, choose an available alternative or store credit.

Store credit is issued as a gift voucher for the amount paid for the returned item, excluding shipping. It can be used on any item in our online store and has no expiry date.

Full-price purchases remain subject to our normal Returns Policy, including eligible refunds to the original payment method. Gift cards are excluded from change-of-mind refunds. Items discounted by less than 20% remain subject to our normal Returns Policy.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Sale and final-sale items have the same consumer guarantee protections as full-price items.

If a product has a major failure, you may choose a refund or replacement and are entitled to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If a product is faulty, damaged or not as described, contact us through our website or returns portal so we can assess it and arrange the appropriate remedy. We will reimburse reasonable return postage costs where a product is confirmed to have a problem covered by a consumer guarantee.

Consumer guarantee claims are not restricted to 30 days and do not depend on unused condition, attached tags or original packaging. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

Any gift-with-purchase or promotional spending-threshold conditions continue to apply under our normal Returns Policy.

Visit our Contact Us page if you have a question. Except where these Black Friday terms expressly override them, our normal Returns Policy and website terms continue to apply.

Reverie The Label Pty Ltd | ABN 57 625 299 863