Whether you need help with an order, product recommendations, or general enquiries, our team is here to assist you.
We want to ensure your Reverie experience is as dreamy as possible, so we've answered some of our most commonly asked questions below.
If you cannot find the information you are looking for, please complete the contact form below and our team will get back to you as soon as possible.
FAQs
When will my order be shipped?
Orders are typically dispatched within 1–2 business days. Once your order has been shipped, you'll receive a confirmation email with tracking information.
How long does shipping take?
Australia: 3–10 business days
New Zealand: 3–10 business days
International: 3–15 business days depending on location.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive an email containing your tracking details.
What is your returns policy?
We accept returns on eligible items within 30 days of delivery. Full-priced items may be returned for a refund, exchange, or store credit in accordance with our Returns Policy.
Can I exchange my item?
Yes. We offer exchanges for eligible items through our Returns Portal. Australian exchanges include a complimentary return label.
Can I change or cancel my order?
We begin processing orders quickly, so changes cannot be guaranteed. If you need assistance, please contact our team as soon as possible.
How do I choose the right size?
We recommend referring to our Size Guide for detailed measurements, fit information, and sizing recommendations. You can also find sizing notes on individual product pages where relevant.
If you're still unsure, please reach out to our team and we'll be happy to provide personalised sizing advice.
Can't find the answer you are looking for?
You can email us directly at hello@reveriethelabel.com or fill out the form below.