We accept returns within 30 days of you receiving your order.

To be eligible for a return, your item must meet the following conditions:

• Returned within 30 days of delivery (applies to both Australian and international orders).
• Unworn, unwashed and in its original condition.
• All original tags attached.
• Returned in the original packaging where possible.
• Accompanied by your proof of purchase or order confirmation.
• Not purchased from our Sale collection or discounted by more than 50%.

Items that do not meet the above conditions will not be accepted for return.

We recommend trying on your items as soon as they arrive to ensure your return falls within our return period.

Step 1:

Submit your return request through our online Returns Portal

Step 2:

Once your return has been approved, securely package your item and send it to:

Reverie The Label Returns
3/10 Valente Close
Chermside QLD 4032
Australia

Please include your order number and contact details inside the parcel.

Step 3:

Once your return has been received and inspected by our Returns Team, we’ll process your exchange, store credit or refund and notify you via email.

Customers are responsible for arranging and paying for return shipping for:

• Refunds
• Exchanges
• Store Credit returns

This applies to both Australian and international customers.

We recommend using a tracked shipping service, as Reverie The Label cannot accept responsibility for returns lost in transit.

If your item isn’t quite right, we’re happy to exchange it for another size or style, subject to stock availability.

If exchanging for a different style or product with a different value, any price difference will either be invoiced or refunded once your return has been processed.

Prefer a store credit instead?

Store credits can be used on any item available online and do not expire unless otherwise required by law.

Full-price items (excluding Gift Cards) may be returned for a refund within 30 days, provided they meet the conditions outlined in this policy.

Refunds:

• Are processed via your original payment method.
• Exclude any original shipping charges paid at the time of purchase.
• May take up to 10 business days to appear in your account, depending on your financial institution.

Gift Cards are non-refundable.

Items purchased from our Sale collection or that are discounted by more than 50% are considered Final Sale.

These items are not eligible for:

• Refunds
• Exchanges
• Store Credits

Unless deemed faulty or where otherwise required under Australian Consumer Law.

All products undergo quality inspection before dispatch.

If you believe you have received a faulty, damaged or incorrect item, please contact our Customer Care Team as soon as possible.

Once your item has been received, it will undergo a quality assessment. If your claim is approved, we will provide an appropriate remedy in accordance with Australian Consumer Law, which may include a repair, replacement, refund or store credit depending on the circumstances.

If your order included a complimentary gift and you subsequently return items for a refund that reduce your order value below the qualifying spend, the complimentary gift must also be returned before your refund can be processed.

If you wish to exchange the size of your complimentary gift, please contact our Customer Care Team. Customers are responsible for the cost of return shipping for complimentary gift exchanges.

If you have any questions about your return, our Customer Care Team is here to help. Please contact us via the Contact Us page and we’ll be happy to assist.