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Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security Policy

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

We do not store credit card information, we securely submit credit card information to our bank for processing.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Please read our policy carefully before making a purchase.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Return Portal

Follow these easy steps.

Step 1: Please use our returns portal and submit your returns request.

Step 2: Send your return items back to us using the free returns label from our portal and drop to our nearest Australia Post facility. Your goods must be returned in their original condition as outlined above and sent to:
 
Reverie The Label Returns
PO Box 47
Virginia QLD 4014
Australia

*Please include a note with your order number and full contact details.

Step 3: Once received, our returns team will process this, and you will be notified of the outcome.

We happily exchange sizes or styles if you don't find your perfect fit. Reverie The Label will cover the cost of this return within Australia*.

Exchanges

Should you wish to exchange your item for a different style, there may be a price difference. Not to worry, once we have received your return item back, we will send out an invoice or process a refund for the difference.

STORE CREDIT

Don’t want to exchange? Not a problem! Opt for a store credit instead and spend it on any item available online.

REFUNDS
Full price items may be returned for a refund within 30 days. Items must be in original condition as per the returns policy. Refund excludes original shipping costs.

Refunds are processed via your original payment method. Your refund will normally appear on your bank statement within 10 business days.

SALE ITEMS

Sale items may be returned for store credit only, no exchanges. Return shipping is the responsibility of the customer. 

FINAL SALE 

These items are not eligible for any return, credit or exchange. This will be stated on the sale category page.

FAULTY ITEMS
All items are quality controlled and checked before being sent to customers. Any product that arrives in a faulty condition can be returned for either a refund or a store credit at your choice. 
 
Once Reverie The Label receives the item, it will undergo a routine quality review and we will contact you to advise on the appropriate procedure.

You will receive a complimentary pre-paid return shipping label for returns, if you find your order is not quite right, within Australia excluding sale items.


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