Frequently Asked Questions
How do you protect my details while shopping on your website?
This privacy policy sets out how we use and protect any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. For more information, please read our privacy policy.
Does REVERIE have a rewards or VIP program?
Sign up to our Newsletter for exclusive access to Reverie’s latest news, offers and new arrivals.
Do you offer layby or split payments?
Yes, great news, we offer Afterpay at checkout!
Can I purchase a gift voucher?
Yes, we do! Please check out our gift cards available in denominations from $50 to $400. It’s the perfect gift for someone special in your life, shop our gift cards Here
Can I change or cancel my order?
Once your order is placed, the only thing that can be changed is the delivery address if we get to it in time. We can't guarantee this as we aim to ship our orders to our customers as quick as possible so please ensure you have checked your order before placing it.
If you do need help, please reach our friendly customer service team by emailing hello@reveriethelabel.com
How do I register for an online account?
Simply click here to create a customer account.
Can I use more than one discount code or gift card at once?
The Reverie the Label checkout is only able to accept one discount code or gift card code per order. Discount codes cannot be used in conjunction with any other offer or promotion.
I forgot to add a discount or giftcard, can you add this to my existing order?
Unfortunately once your order has been placed, we are unable to retroactively add your discount code or gift card to the payment of your order.
What is Afterpay?
Simply choose Afterpay as your payment method at the checkout. First-time customers will need to provide payment
details as usual, while returning customers log in to make their purchase. It’s that easy! Afterpay allows you to Buy Now & Pay Later! Pay when it suits you best over 4 equal instalments that are due every 2 weeks.
Need More Information?
Head over to the Afterpay Page for more information on using Afterpay and payments.
If you have any questions about your Afterpay Account, please email Afterpay info@afterpay.com.au.
How do I redeem a free gift with purchase?
The Free Gift with Purchase offer will appear in your cart when you reach the minimum order value to qualify for this. Please ensure you select the free gift to add this to your order. Please read our T's & C's for more information.
Shipping & Delivery
Has my order been dispatched?
Once we have shipped your item, you will receive a confirmation email from us along with a notification from our parcel delivery partners.
The notification from our delivery partners will have tracking numbers and clear instructions on how to track your items
What are the shipping timeframes?
WITHIN AUSTRALIA: Courier delivery, please allow 3-10 business days
NEW ZEALAND: Please allow 3-10 business days
INTERNATIONAL DESTINATIONS: allow 4-20 business days depending on your location
We do not process orders on Saturdays or Sundays or on Queensland and Australia-wide Public Holidays.
Can I track my order?
Once we have shipped your item, you will receive a confirmation email from us along with a notification from our parcel delivery partners.
The notification from our delivery partners will have tracking numbers and clear instructions on how to track your items.
Do you ship to PO Boxes?
Yes, we do!
Do you ship internationally?
Yes! We offer WORLDWIDE SHIPPING, but we do not cover the cost of customs duties and taxes that are regulated and issued by your government.
Unfortunately, these fees are beyond our control and we are unable to cover these charges.
Who do I contact if there is a problem with my order?
Please contact our friendly customer service team hello@reveriethelabel.com
Try to provide your order number if possible.
Returns
What is your returns policy?
Returns are accepted on goods within 30 days from the date you received the item. Items received or requests to return items outside of this period will not be accepted. We recommend that you try on all items as soon as they are received to ensure you are able to return items within this timeframe.
Australian customers will receive a prepaid return label:
• For refunds to payment method, a $9.95 label fee will be deducted from your refund total after your return is received and processed.
• Store credits or exchanges include a free prepaid return label at no extra cost.
For sale items or international returns, return shipping is the customer's responsibility.
Please submit your returns via our portal.
How do I return my items?
Please submit your returns request here using our returns portal.
Can I exchange items?
Yes, please use our returns portal to process a return and select the new item.