Orders are typically processed within 1–2 business days.

Orders are not processed or dispatched on weekends or Queensland and Australia-wide public holidays.

During promotional events, product launches, warehouse sales, Black Friday, Cyber Weekend, Christmas and other peak periods, order processing and dispatch times may be slightly longer than usual. We appreciate your patience during these busy times.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Estimated delivery time: 2–7 business days.

• Orders under AUD $150 – Flat Rate Shipping $7.95
• Orders AUD $150 and over – Complimentary Standard Shipping

Please note that deliveries to regional and remote areas may take longer.

Estimated delivery time: 3–10 business days.

• Orders under AUD $175 – Flat Rate Shipping $15.00
• Orders AUD $175 and over – Complimentary Standard Shipping

Estimated delivery time: 3–15 business days depending on your destination.

• Orders under AUD $250 – Flat Rate Shipping $30.00
• Orders AUD $250 and over – Complimentary Standard Shipping

Please note that delivery timeframes are estimates only and may vary due to customs processing, local courier services, or other factors outside our control.

All delivery timeframes provided are estimates only and commence once your order has been dispatched. While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur that are outside of our control. Reverie The Label cannot guarantee delivery within the estimated timeframes.

In some circumstances, your order may be dispatched in multiple shipments. This may occur if items are shipped from different locations or if part of your order becomes available before the remaining items. If your order is sent in multiple shipments, you will receive separate tracking information for each parcel where applicable.

Once your order has been dispatched, the risk of loss or damage transfers to the customer in accordance with applicable Australian Consumer Law.

While we work with trusted shipping partners, Reverie The Label cannot be held responsible for delays, lost, stolen, or damaged parcels once they have been delivered by the carrier.

If your parcel appears to be lost in transit, please contact our Customer Care Team and we will gladly assist you in lodging an enquiry with the shipping carrier.

Please ensure your delivery address is entered correctly before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update your details before your order is dispatched.

Once an order has been shipped, Reverie The Label cannot accept responsibility for parcels delivered to an address incorrectly provided by the customer.

If an order is returned to Reverie The Label due to an incorrect or incomplete delivery address provided by the customer, additional shipping charges may apply to resend the parcel.

International orders are shipped on a Delivery Duty Unpaid (DDU) basis.

Depending on your destination country, your order may be subject to customs duties, import taxes, or other government charges. These charges are determined by your local customs authority and are the responsibility of the customer.

Payment of any applicable duties or taxes is required before your parcel can be released by customs.

If an international order is returned to Reverie The Label because duties, taxes, or customs fees were refused or left unpaid, shipping costs will not be refunded. Once the goods have been received back by us, a store credit will be issued for the value of the returned merchandise, excluding any original shipping charges.

For change-of-mind returns:

• Australian customers are responsible for the cost of return shipping for refunds, exchanges, and store credit returns.
• International customers are responsible for all return shipping costs.

Sale items are final sale and cannot be returned unless deemed faulty or otherwise required under Australian Consumer Law.

For faulty, damaged, or incorrectly supplied items, please contact our Customer Care Team prior to returning your order so we can assist you with the appropriate return process.

If you have any questions regarding shipping or delivery, please contact our Customer Care Team. We’re always happy to help.